Privacy

I'm Brenda, a licensed private hire driver, licensed by South Gloucestershire Council.

Brenda's Airport Transfers is a trading name of BK Company, a partnership registered in England, trading from 11 Bevington Close, Midsomer Norton, Radstock. BK Company is the data controller - the business legally answerable for your information. I write “I” below because I am the only person who reads any of it.

If you want to ask about anything on this page, email kontakt@brendasairporttransfers.co.uk or ring 07511 201840. A real person answers both.

When you ask what a journey costs: nothing about you. A postcode, a date and a time, and which way you are going. That is all it takes to work out a price, so that is all I ask for - I do not know who you are at that point and I do not need to. Nothing is written down unless you go on to book.

When you book: your name, email address, phone number, the address a car has to find, how many people, how much luggage, your flight number if you gave one, and anything you typed in the notes box.

The full address is asked for at that point and not before, because that is when a car actually has to find your door - asking a stranger where they live before telling them what something costs is a thing I would rather not do.

If you make an account: your email address, and a reference number from Stripe if you save a card. I never see or hold your card details.

The lawful basis for nearly all of it is performance of a contract - or the steps you asked me to take before entering one. Put plainly: I'm holding this because you asked for a journey, and I cannot do the journey without it.

The one exception is the money. Once a journey is paid for, keeping a record of the amount, the date and the payment reference is a legal obligation rather than part of our agreement - HMRC requires it of every business, and it is why those few facts outlive everything else about you. More on that below.

The price is worked out by the website, not by me. Your postcode decides which of my areas you are in, and the date and time decide what the clock and the calendar add. The same machinery decides when I am already booked and cannot take you. Nothing about you as a person goes into it - no profiling, no history, no guessing what you might pay - and if you think it has got your area wrong, ring me and I will price it myself.

There is no analytics, no advertising pixel, no tracking cookie and no cookie banner, because there is nothing to consent to. The only cookie set is the one that keeps you signed in, and only if you sign in.

Four companies, each doing one job:

• Resend sends the emails - your quote, your confirmation, your sign-in link. They handle the email address and whatever is in the message. Sending region: Ireland.
• Stripe takes card payments. You are on Stripe's own page when you type a card number; it never touches this site.
• Amazon Web Services hosts the site, in London.
• Neon runs the database - your name, your number and where to collect you. In London, on Amazon's hardware.

That is the complete list. Nobody buys this data, nobody rents it, and it is not used to advertise anything to you.

Where it goes. The site and the database are in London. Email is sent from Ireland, which UK law treats as offering the same protection as here, so nothing extra is needed for it. Stripe is an international company and card details may be handled outside the UK; they are covered by the safeguards UK data protection law requires for that, and I never see a card number at any point.

12 months after the journey happens, your name, your number and both addresses are stripped off the record and cannot be recovered.

That period is deliberately short. A record of your journeys is also a record of the nights your house was empty, and it stops being useful to anyone the moment the fare is settled. A year is long enough to sort out a dispute or a repeat booking and no longer.

What survives is the money: an amount, a date and a payment reference, kept for six years because HMRC requires it of any business. Those are records of a transaction, not of where you live.

This is done by a job that runs on a schedule, not by me remembering to do it. If you make an account, it stays until you ask me to close it.

Under UK GDPR you can ask me to:

• show you everything I hold about you;
• correct anything that is wrong;
• delete it;
• give you a copy in a form you can take somewhere else;
• stop using it while a disagreement is sorted out, without deleting it - useful if you think something is wrong and want it frozen until we have worked out what;
• stop holding it at all, which you can object to at any time.

Email or ring, and it is done within a month - usually the same week, because there is not much of it. There is no charge, and I will not ask you why.

If you are not happy with how I handle that, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. I would rather you told me first.

The link to your journey is the only key to it - whether you got it on the screen after booking or in an email. Anyone who has the link can see the journey on it, so treat it the way you would treat a booking reference; it is a different link from the one that signs you in.

The booking terms are on the terms page, including where I do and do not collect from.