Terms

I'm Brenda. I hold a private hire driver licence and a vehicle licence from South Gloucestershire Council, and I'm insured for hire and reward. Taking your booking is a third thing again - it isoperating - so I hold a private hire operator licence too: operator licence no. 351, South Gloucestershire Council. You can check it against the council's public register.

Brenda's Airport Transfers is a trading name of BK Company, a partnership registered in England, trading from 11 Bevington Close, Midsomer Norton, Radstock. That is the business you are contracting with, and the one legally responsible for everything on this page. Everywhere else I write “I”, because there is one of me and one car.

I'm licensed by South Gloucestershire Council although I'm based in Midsomer Norton, which sits in Bath & North East Somerset. That is lawful in England - a licensed private hire driver may work anywhere - and I would rather say it plainly than leave you wondering.

Private hire is not a taxi. You cannot flag me down and I cannot wait on a rank; every journey has to be arranged beforehand. That is what the licence means, and it is why there is no meter.

I work the BA postcodes - Midsomer Norton, Radstock, Bath, Frome, Wells, Shepton Mallet, Trowbridge, Warminster, Westbury, Bradford-on-Avon, Glastonbury, Street, Castle Cary, Wincanton, Yeovil and the villages between them - to and from Bristol Airport. Some of the towns have a page of their own.

If your postcode starts with anything else, I am not your driver, and the price box will say so the moment you type it rather than leaving you to find out later. There are also a few areas inside BA that I have stopped taking work in, because the drive out and back would mean charging you something silly. Those say so too.

I don't collect from Bristol itself. That is a decision, not an oversight: the whole point of a driver based this side of the city is that I am not driving out through it to reach you.

You put in a postcode, the time and which way you are going, and the price appears. It is worked out from a fixed list - the area you are in, the direction, and the hour and the day - not from a meter and not from how busy I happen to look.

The airport's own charges are included in every price. Bristol Airport charges for pulling up at the terminal; that is my cost to carry, not a line added to your bill. Nothing is added at the card and nothing is added on the day.

The smallest fare I will turn the key for is £55.

A price holds for 72 hours. After that it lapses and you are welcome to ask again - a price I worked out in March should not still be binding in September.

The price covers the journey described: that pickup, that destination, those people, that luggage. If the journey changes, tell me and I will price it again rather than surprise you on the day.

The prices you see are the ordinary ones, between 06:00 and 22:00. These are the only things that change them, and they are all in the figure before you pay:

• Between 22:00 and 06:00: £10, either direction.
• Weekday rush hour - 07:00 to 09:30 and 16:00 to 18:30, Monday to Friday: £10 going out, £15 coming back. The leg coming home is the one that sits in the traffic.
• Sundays £5, bank holidays £10, Christmas and New Year £20 - the 25th, the 26th, the 31st and the 1st. Saturday is the ordinary price.
• These do not stack. A special day at night costs whichever is higher - the day's own amount, or £15 - never both added together.
• Both ways booked at once: £10 off the total.

Two things can add to the price after the journey has started, and I would rather you knew how they are worked out now than read them in small print afterwards.

• Waiting at your door is free for 20 minutes.
• Waiting after your plane lands is free for 45 minutes - measured from the landing, not from the time you booked, which is why I ask for your flight number when I am meeting you.
• Past either of those it is £30 an hour, charged by the part-hour. Ring me rather than let it run - I may have another job behind yours and I would far rather rearrange than leave.
• An extra stop on the way is £10. Ask when you book.

I ask for your full address once you have the price, because that is the point at which a car has to find your door.

Two ways to pay, and both are equally welcome - the price is the same either way:

• By card, now. Stripe handles it. Your statement will show BRENDAS TRANSFER - the account trades under another name, and an unrecognised line on a statement is how a legitimate fare turns into a fraud report.
• With me, on the day. Cash or card in the car. Nothing is taken in advance.

Cancel more than 24 hours before the pickup and there is nothing to pay - if you have already paid by card, I refund you in full.

Inside 24 hours I keep half the fare. That is not a penalty for its own sake: by then I have usually turned other work down for that slot and there is no time to fill it. Ring me anyway - it is a conversation, and if I can fill the slot I would rather do that than keep your money.

If I have to call a journey off, I tell you why in my own words and refund anything you have paid in full. That has never been a policy question: I cannot keep money for a journey that did not happen.

Changing the time or the date costs nothing as long as I am free. Ring or email as early as you can and I will move it. If the new time is one I am already booked for I will say so rather than squeeze it, and if the new journey prices differently - a different hour, a Sunday - you pay the difference or I refund it.

If nobody is there when I arrive, I will ring you and wait out the free time above. After that I have to go, because there is usually another airport run behind yours. A journey nobody turns up for is treated the same as one cancelled at the last minute: I keep half the fare. Please just ring me - a cancelled journey I know about is a slot I can fill, and one I do not is an hour of driving for nothing.

Tell me your flight number if I am meeting you. It is how I know the plane is late before you do, and it is the difference between me waiting and me having gone home.

I work the pickup time back from your flight with room in it, and I set off early. What I cannot promise is the road: an accident on the A38, snow on the Mendips or a closure nobody announced can add an hour to a journey that has never taken one.

So the honest version is this. If I am late because of something I could have avoided - I overslept, I took a job too close to yours - that is my failure and I will make it right. If the road stops us both and you miss a flight, I am truly sorry, and it is not something I can pay for. That is what travel insurance is for, and it is worth having on any early departure whoever drives you.

Nothing here affects your rights under the Consumer Rights Act 2015 if the service I provide is not carried out with reasonable care and skill.

Be ready at the time on your confirmation. An airport run has no slack in it at four in the morning.

If your flight moves, tell me as soon as you know. Changes are far easier the night before than on the morning.

Please don't eat or drink in the car. It is the one house rule I have, and it is there because the next passenger gets in an hour later.

The car takes up to 4 passengers. I cannot take a fifth - it is one car with four seats, and I would rather tell you now than on the pavement.

For luggage, a comfortable load is two large cases of about 20 kg, two cabin bags of about 10 kg, and three small backpacks. It is a large estate, so there is usually more room than people expect - but if you are bringing a pram, golf clubs, a cello or a bicycle, say so when you book. It is not a problem; it is a problem if it turns up unannounced.

I load your cases myself and I have never lost or broken one. If I do damage something, that is on me and I will put it right. What I cannot cover is what a suitcase is worth to you - if you are carrying something valuable or irreplaceable, keep it with you on the back seat, and travel insurance is worth more than any promise I could make here.

Pets are welcome. Tell me when you book so I can put a cover down.

I don't carry child seats. The law does not require me to, and here is the whole of it rather than half - it is the sort of thing you want settled before eleven at night, not looked up in a hurry:

• A child under 3 may travel in a licensed private hire vehicle in the rear without a child seat, held by an adult where there is no suitable seat belt for them.
• A child of 3 or over travels in the rear using the adult seat belt.
• The exemption never covers the front seat, at any age.
• If you bring a suitable child seat, or one happens to be in the car, it must be used.

You are welcome to bring your own seat and I will help you fit it. A child in a seat still counts towards the 4 places.

Ring 07511 201840 or email kontakt@brendasairporttransfers.co.uk. These terms do not affect your statutory rights under the Consumer Rights Act 2015, and nothing here limits liability for death or personal injury caused by negligence.

These terms are governed by the law of England and Wales.

What happens to your information is on the privacy page.